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Lens Selection Tools

Repairs and Returns

A Return Materials Authorization number (RMA#) is required in order to send a product back for repair or return. A RMA# is issued by your account representative in the sales department. To obtain an RMA# please call 800-828-6778 or 585-359-4000 and provide us with the:

  • Item number
  • Problem with equipment
  • Date of purchase
  • Serial #

Please obtain your RMA# before returning any equipment or it may be refused by our receiving department. Always reference the RMA# on your return shipping label.

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